Frequently Asked Questions

1. WHY ARE WE EXPERIENCING LOW TO NIL WATER PRESSURE ALTHOUGH THERE IS NO SERVICE ADVISORY FROM YOU?

Sudden low to nil water pressure without prior notice from the District may be caused by an emergency incident that may have affected the production or distribution of water supply which includes but not limited to defective pump equipment, pipe leaks or accidental damage to the pipeline due to construction procedures of third party agencies.

The first thing to do is check if other customers in your neighborhood are experiencing the same. If NOT, and it is an isolated case on your end, turn-off all your water lines (faucets, showers, ball valve etc.) and check if your water meter is still running. If it is, a leakage may be causing the low water pressure which should be fixed immediately.

If YES and there’s still no advisory from DCWD call the following hotlines

  • Customer Service Division – (075) 529-04-67
  • Public Assistance Complaint Desk (PACD) – (075) 653-229
  • PACD Mobile Number – 09321675426

Our friendly Customer Service Representatives are very eager to assist you.

2. WHY ARE THERE WATER SERVICE ADVISORIES THAT ARE POSTED ON THE SAME DAY OF THE WATER INTERRUPTION OR SOMETIMES AFTER THE INTERRUPTION IS ALREADY IN EFFECT?

Scheduled water interruptions or low water pressure are strategically planned and is usually scheduled during non-peak hours. These service advisories are due to procedures to be implemented to prevent any damage to the District’s water system which may be caused by improvement projects, road widening and road elevation projects among others.

However, an EMERGENCY service interruption is one that is unforeseen or beyond the control of the DCWD which may include but not limited to effects of natural calamities, bagged down of pumping stations due to technical issues or immediate replacements of pump equipment/auxiliaries to prevent further damage. As much as possible, the DCWD is preventing emergency service interruption by implementing preventive measures for the continuous water supply.

3. WHY ARE WE EXPERIENCING FREQUENT LOW WATER PRESSURE EVEN IF THERE ARE NO LEAKS OR SCHEDULED/EMERGENCY SERVICE ADVISORIES?

The DCWD is continuously implementing projects and programs to provide quality and sufficient water supply to all areas in Dagupan City. At present, the District’s service coverage is at 60%. Hence, the DCWD is exerting additional effort to implement other projects to improve the production and distribution of water supply, particularly in areas with high population. You may call our Customer Service Division at (075) 529-04-67 or Public Assistance Complaint Desk (PACD) at (075) 653-229/Mobile Number 09321675426 for further information.

1. WHY DID MY WATER BILL INCREASE WHEN OUR CONSUMPTION IS RELATIVELY THE SAME?

It is important to know how to read you water meter (link) in order to check if your line has any leak which needs to be immediately fixed.

If there are no leaks and your water consumption has suddenly increased, call our Customer Service Division at (075) 529-04-67 or Public Assistance Complaint Desk (PACD) at (075) 653-229/ Mobile Number 09321675426 to check your account.

2. HOW IS MY WATER BILL READ?

Meter Readers from DCWD shall read and bill all water meters on the 1st to 15th day of each month. The water bill is then furnished to the concessionaire showing the following details:

  • Present and previous reading
  • Cubic meters of water used (Consumption)
  • Amount Due
  • Arrears (If any)
  • Due date

To read your water meter, click here.

3. HOW IS MY WATER BILL CALCULATED?

The water bill computation varies depending on the category of a building/house (either RESIDENTIAL or COMMERCIAL) and depending on the water meter size. A 2% Franchise Tax is already added on the amount due shown in the bill.

To calculate your bill check the water rates below

4. WHY DO I STILL HAVE A BILL WHEN OUR HOUSE WITH THE SERVICE CONNECTION IS NOT INHABITED FOR MORE THAN A MONTH?

The minimum amount that can be charged to your bill is PHP 182.00 which ranges from 0-10 cubic meters. Hence, even if there is minimal water consumption in your service connection, the minimum charge will show in your water bill.

5. I DID NOT RECEIVE MY MONTHLY BILL AND MY ACCOUNT WAS DISCONNECTED, WHAT SHOULD I DO?

If you observe that you did not receive your monthly water bill on the usual date of the month, immediately call our Customer Service Division at (075) 529-04-67 or Public Assistance Complaint Desk (PACD) at (075) 653-229 and Mobile Number 09321675426  to inquire.

Failure to receive a bill does not relieve the consumer of liability. Any amount due shall be paid to the DCWD on or before the due date, otherwise a penalty of 10% shall be charged if payment is made after the due date.

If a concessionaire fails to pay the water bill for a period of two (2) consecutive months his/her service connection shall be disconnected by the DCWD Disconnection Team, within a maximum period of five (5) working days after receipt of the disconnection notice by the concessionaire. Once disconnected, all amount due shall be paid in full by the consumer including re-connection fee.

6. HOW DO I CHANGE THE ACCOUNT NAME REGISTERED TO MY SERVICE CONNECTION?

Click here for more details

1. WHAT ARE THE REQUIREMENTS TO APPLY FOR A NEW SERVICE CONNECTION?

Check this link for the complete details on how to apply for a new service connection and the requirements: https://dagupancitywaterdistrict.gov.ph/services/water-services/water-service-connection/

2. WHAT SHOULD I DO IF WANT TO APPLY FOR A SERVICE CONNECTION BUT I AM NOT THE OWNER OF THE LOT?

It has been a policy of the DCWD that in situations like this, a waiver shall be signed and accomplished by the lot owner authorizing the installation of the service connection. In the event that the lot owner is not present to sign the waiver (e.g. travelling or residing abroad), the applicant shall sign a form agreeing that he/she shall comply with the lot owner’s directive should the lot owner decide to disconnect the service connection.

3. I AM NOT ABLE TO PAY THE FULL AMOUNT OF THE DOWNPAYMENT, DO YOU HAVE ANY PROMO?

Yes we do! Check out this link for more information https://dagupancitywaterdistrict.gov.ph/2020/01/21/easy-pay-installment-promo/

4. HOW DO I APPLY FOR RECONNECTION?

Follow the procedures on this link for re-application of accounts https://dagupancitywaterdistrict.gov.ph/services/water-services/re-connection-and-re-opening-of-water-meters/

You may also avail DCWD’s re-connect promo

1. WHAT ARE THE SERVICES OFFERED BY THE DCWD LABORATORY?

The following are the services being offered by the District’s Laboratory and the corresponding rates:

TYPE OF ANALYSIS PARAMETERS AMOUNT
Microbiological Analysis • Total Coliform,
• Thermotolerant
• Coliform & HPC Analysis
PhP 360.00
Physical Chemical Analysis (For PNSDW 2017) • Cadmium
• Nitrate
• Disinfectant
• Residual
• Color Turbidity
• Turbidity
• pH
• Total dissolved solids
    PhP 1,550.00
Physical Chemical Analysis (For PNSDW 2007) • Taste
• Odor
• Color
• pH
• TDS
• Turbidity
• Total Hardness
• Magnesium
• Calcium
• Disinfectant
• Residual
• Salinity
• Conductivity
PhP 1,800.00
Physical Chemical Analysis (For Water Districts PNSDW 2007) • Arsenic
• Lead
• Color
• Iron
• Manganese
• Sulfate
• Cadmium
• Nitrate
• Turbidity
• pH
• Chloride
• TDS
PhP 6,000.00    

For per parameter analysis, the rates are as follows:

PARAMETER AMOUNT
Color PhP   300.00
Turbidity 300.00
pH 300.00
TDS 300.00
Chlorine, Free 300.00
Total Hardness 1,100.00
Magnesium 1,100.00
Iron 1,100.00
Nitrate 700.00
Sulfate 300.00
Manganese 300.00
Lead 100.00
Chloride 300.00
Arsenic 170.00
Cadmium 600.00

For more information please call the DCWD Laboratory at telephone number: (075) 653-2588.

2. HOW CAN WE RENT YOUR FUNCTION ROOMS?

To avail our function rooms, apartelle and training centers for meetings, conferences, social gatherings and parties please contact our Training Center at telephone number (075) 653-2049 for more details.